ROYAL AR IMPORT

REFUND POLICY

This Refund Policy applies to orders placed through Royal AR Import and should be read together with our Terms & Conditions and Legal Rules.

1. General Refund Principle

Refunds are subject to the circumstances of the transaction and the provisions of this Refund Policy.

Customers should carefully review product descriptions, specifications, sizing, and other relevant information before placing an order.

2. Shipping Fee Default

Once goods arrive in Ghana and the customer has been notified, the customer has fourteen (14) days to pay the applicable shipping fee and arrange collection.

Failure to do so may result in the customer's order being treated as an unclaimed order.

3. Unclaimed Goods

Where a customer fails to collect their goods within the applicable period, Royal AR Import reserves the right, subject to applicable law, to resell the goods in order to recover outstanding costs and losses.

Where the goods are resold after the applicable deadline, the customer may receive a 60% refund of the amount paid for the affected goods, subject to the terms of the transaction and any applicable deductions permitted by law.

4. Goods Remaining Unclaimed After Three Weeks

If the customer presents themselves after three (3) weeks from the date of arrival and the goods have not yet been resold, the customer must pay:

• The outstanding shipping fee; and
• An additional 10% storage fee

before the goods can be released, subject to any other applicable requirements.

5. Goods Already Resold

Where goods have already been resold in accordance with these Terms & Conditions, the customer cannot require Royal AR Import to recover or reproduce the same goods.

Any applicable refund will be handled according to the provisions applicable to unclaimed goods.

6. Shipping Delays or Exceptional Circumstances

Where an order cannot be fulfilled because of an exceptional circumstance beyond Royal AR Import's reasonable control, Royal AR Import may provide either:

Option A — Full Refund: A full refund of the amount paid for the affected order; or

Option B — Reorder: Reorder the affected item, subject to availability and a new estimated delivery period, which may be up to an additional three (3) months.

The available option may depend on the circumstances affecting the order.

7. Incorrect Customer Information

Royal AR Import will not be responsible for losses, delays, missed notifications, or other consequences caused by incorrect customer information supplied during the ordering process.

8. Product Selection

Customers are expected to confirm that they have selected the correct product, size, specification, colour, quantity, and other applicable options before completing their order.

9. Refund Processing

Where a refund is approved, Royal AR Import will communicate the applicable refund process and expected processing period to the customer.

10. No Automatic Refund for Change of Mind

A customer should not assume that an order can automatically be cancelled or refunded simply because they have changed their mind after payment.

Any cancellation request will be considered according to the status of the order, the nature of the product, whether the order has already been processed or shipped, and applicable law.

ROYAL AR IMPORT